Privacy Policy

 

Effective Date: 27 March 2025

Evacuation Diagram Australia ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.evacuationdiagram.com.au or engage with our evacuation diagram and fire safety drawing services.

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Information We Collect

Personal Information

We may collect personal information when you:

• Submit an enquiry through our website

• Request a quotation

• Place an order for evacuation diagram services

• Contact us via email, phone, or online forms

• Subscribe to updates or newsletters

• Upload building plans, floor layouts, or project documents

The information we may collect includes:

• Name

• Company name

• Email address

• Phone number

• Business address

• Building information

• Floor plans and site drawings

• Payment and billing information

• Any information voluntarily provided during communication

Providing personal information is voluntary; however, some services may not be available if certain information is not supplied.

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Non-Personal Information

We may automatically collect non-personal information such as:

• Browser type

• Device type

• Operating system

• IP address

• Website usage statistics

• Referring websites

• Date and time of visits

This information helps us improve website performance and user experience.

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Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us:

• Understand visitor behaviour

• Improve website performance

• Remember user preferences

• Analyse website traffic

You may choose to disable cookies through your browser settings; however, some website features may not function correctly.

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How We Use Your Information

We use collected information for the following purposes:

To Provide Our Services

• Prepare evacuation diagrams and fire safety drawings

• Process project requests and orders

• Deliver completed diagrams and documentation

To Improve Customer Support

• Respond to enquiries efficiently

• Provide technical assistance

• Resolve service-related issues

To Improve Our Website

• Analyse website performance

• Improve content and navigation

• Enhance user experience

To Process Payments

Payment information is used solely for billing and service fulfilment purposes.

To Send Service Updates

We may send:

• Project updates

• Order confirmations

• Important service notifications

• Company news and promotional information (where permitted)

Users may unsubscribe from marketing communications at any time.

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Building Plans and Confidential Information

As part of our services, clients may provide building floor plans, layouts, emergency procedures, and related documents.

We treat all project information as confidential and use it solely for:

• Designing evacuation diagrams

• Quality assurance processes

• Project delivery

We do not sell, distribute, or disclose client building information to third parties except where required by law or necessary to provide contracted services.

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Data Security

We implement appropriate technical and organisational measures to protect information against:

• Unauthorised access

• Disclosure

• Alteration

• Loss

• Destruction

While we strive to protect all information, no internet transmission or electronic storage system can be guaranteed as completely secure.

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Third-Party Services

We may use trusted third-party providers for:

• Website hosting

• Payment processing

• Email communications

• Analytics services

These providers may have access to information only as necessary to perform services on our behalf and are required to maintain confidentiality.

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Information Sharing

We do not sell, rent, or trade personal information to third parties.

We may share information:

• With trusted service providers assisting our business operations

• When required by law

• To protect our legal rights and obligations

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International Data Transfers

As we provide services to clients throughout Australia and internationally, information may be processed or stored in countries outside your location.

We take reasonable steps to ensure that personal information remains protected in accordance with applicable privacy laws.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion of information

• Withdraw consent where applicable

• Request information about how your data is used

To exercise these rights, please contact us using the details below.

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Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.

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Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Evacuation Diagram Australia

Website: www.evacuationdiagram.com.au

Email: info@evacuationdiagram.com.au

We will make reasonable efforts to respond promptly to all privacy-related enquiries.

Last Updated: 27 March 2025